‘A goal for this year is to be able to do 10 unassisted pull ups.’
- me, March 9th 2018

February 8th, 2021 I completed my first unassisted pull up. Best laid plans and all that.

I was so excited I even got the duration wrong haha — it’s been three years! And I called it an overhand grip chin up lol. It’s a pull up!

For the uninitiated, a pull up is a movement where you hang from a bar with your palms facing away from you, and then pull yourself up until your chest meets the bar. It’s…


With everyone working from home, now is the perfect time to catch-up on reading. These UX design books will help you get back to work sharper than ever.

Continuous learning and curiosity are important attributes for experience designers, as the field is always evolving, and you need to keep expanding your skills. Reading from a wide variety of sources and types of books is a great way to continue your learning journey. There are many great publishers out there that focus on technology, UX and design topics, like Rosenfeld Media, A Book Apart, and O’ Reilly Media. But don’t stop…


You’ve spent weeks perfecting your resume & applying for positions. Now you need to make sure you’re prepared to answer these common interview questions.

A colourful, somewhat abstract illustration with lines and stick figures suggesting a conversation between two people.
A colourful, somewhat abstract illustration with lines and stick figures suggesting a conversation between two people.
Illustration by Prabhat Mahapatra.

You’ve polished your portfolio and resume. You’ve had lots of coffee chats and sent out too many applications to count. You’ve read up all about the company and its mission. You’ve finally got an interview scheduled for a job you’re really excited about. How do you increase your chances of feeling confident, prepared, and ultimately putting your best foot forward in the interview?

UX interviews can feel daunting, especially when the stakes are high and you really want the role. The good news is, a little preparation and practice go a long way to feeling confident and ready.


What’sapp screenshot of message from Mummy that reads ‘You note that thing you do with post its… can you teach me please?’
What’sapp screenshot of message from Mummy that reads ‘You note that thing you do with post its… can you teach me please?’
Tell me tell me tell me how you do that trick…

“You know that thing you do with post-its… can you teach me please?”

This was the text message I woke up to from my mother. Over the years, she has seen many photos of my post-it to-do lists, a post it Christmas kanban board, and various other designerly post-it-ing. The last straw was a trashy (her words) Christmas movie where a party organizer used post-its. Hence the text.

It got me thinking — I take this way of working so much for granted, but the ‘how’ is a mystery to many people.

So this one’s for you mum! Or for…


UX research is a growing field, and with an average salary in the $85,000 range, the opportunity to impact tech and products, and the chance to work on interesting challenges, more and more people are looking to become a UX researcher. Whether you’re curious about the day-to-day duties and responsibilities, the skills and attributes that make a great UX researcher, or what the best way to get started is, this article’s for you.

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Illustration by Erica Fasoli.

Tammy Le and Alec Levin have both seen the growth of the field through their own careers and from their work in the UX research community. They…


Data visualization has arguably been the star of coronavirus pandemic coverage. From early graphics urging us to flatten the curve, to John Burn-Murdoch’s Financial Times charts, to regularly updated dashboards like the Johns Hopkins COVID-19 dashboard, we’ve been inundated with visual interpretations of the pandemic data.

“The pandemic is one of the first times in my living memory where so much data is publically available during a crisis,” points out Shirley Wu, a data visualization designer working in the Bay Area. People are so close to the numbers and are engaging with them on a daily basis. “There’s really no…


I celebrated my birthday shortly before the global pandemic and subsequent lockdowns took hold all over the world. I had the pleasure of eating a meal at a restaurant and going for drinks with friends. One of my favorite gifts from a friend was a sweater from a local designer with a small shop and studio that I had been coveting for a long time.

Since then, everything has changed so rapidly. The retail and restaurant industries have been incredibly hard hit by the necessary shutdowns of non-essential businesses. The National Restaurant Associationindicates that “8 million restaurant employees have been…


A hand holding an old style filament lightbulb up to a cloudy, evening sunlit sky
A hand holding an old style filament lightbulb up to a cloudy, evening sunlit sky
A metaphor for ideas: holding a lightbulb to the sky for no apparent reason…

Recently I’ve been pondering the narratives and practices around ‘ideas’ and ‘ideation’ that I see playing out in service design. This is based on my own experiences over the last five years or so, as well as observations of the conversations and framing in broader design practice and organizations.

I’ve increasingly felt like there are some tricky and unhelpful undercurrents going on around ‘ideation’, which are particularly tied to challenges around implementation and delivering on service design (especially beyond a digital implementation context).

Why is this happening? I have a few hunches:

  • Ideas and ideation feel like the fun…


Dr. Amy Bucher is currently the VP of behavior change at Mad*Pow, where she applies behavior change to the entirety of the design projects she works on. Her book, Engaged: Designing for Behavior Change, was published in March 2020. She has spoken about the relevance of behaviour change principles during the global pandemic, and in this Q&A below, I asked her to share everything designers need to know about behavior change during this challenging time.

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How did you get into behavior change design?


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Illustration by Andreea Mica.

Maintaining and evolving a design system is a significant undertaking. Fundamentally, design systems are meaningless if they don’t get adopted and used by people. As Brad Frost called out in a recent talk, “A design system needs to help build real software products.” It’s crucial that the design system is actually linked to product design, to the websites and applications that are shipped and live for customers to use.

Stephanie Poce, a UX manager on the Shopify Polaris design systems team, agrees. “A lot of the time it seems design systems start with a very component focused view, and I…

Linn Vizard

Independent Service Designer. I ❤ glitter, cats, and deadlifting. Previously @Bridgeable @UsabilityMatters. www.servicedesignpaths.com

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